Membership FAQ

General Program Information

Question: What is the T-Mobile Passport Corporate program?

The T-Mobile Passport Corporate program is managed by Passport Unlimited and is designed to connect you with exclusive savings at many local and national vendors both online and around town. Enjoy!

Question: How can I provide feedback?

Your ideas, comments and suggestions are always welcome! If you have a question or if you'd like to make a suggestion you can send us an email at support@passportunlimited.com, complete the suggestion form, or call us at (800) 410-4211.

Question: Can I suggest a vendor to be added to the program?

Your ideas and input are welcome! To suggest a new vendor, please complete our vendor suggestion form to make a recommendation.

Mobile Membership Information

Question: How do I use the mobile membership?

Once you have received your new mobile membership card number via the T-Mobile Passport Corporate website, please download the Passport Mobile app on your smartphone then log in with your card number and work email used during registration. To download the Passport Mobile app, simply visit your phone's marketplace and search for "Passport Mobile". The Passport Mobile app is available for Android and iOS devices.

If you have previously downloaded the Passport Mobile app on your device, please make sure the app has been updated to the latest version.

Question: OK. I'm all signed into the app with my mobile membership credentials. What now?

When you are at a location that accepts your T-Mobile Passport Corporate card, there are a variety of ways to access and use your mobile membership:

  • Tap a listing to view the Details of a business' participation. Tap Use Card to display your mobile card or generate a redemption code at participating Passport Dining restaurant locations.

At Passport Dining restaurants, the app will generate a redemption code. The redemption code and card number shown should be written at the top of your receipt prior to payment. At local merchants, the app will display a live digital image of your card which should be presented to the merchant at the time of purchase.

Question: Can my spouse, partner or dependents use my mobile membership?

Yes: your spouse, partner or dependents may use your mobile membership. They will need your mobile card number and your work email address to activate the mobile membership on their devices. Since this is an employee benefit intended only for you and your immediate family, your T-Mobile Passport Corporate mobile membership may be activated on a maximum of 5 devices.

Question: What if I have issues using the mobile membership?

If there's an issue blocking your use of the mobile membership or if you have any further questions on how to use your mobile membership, please call Passport's Member Relations team at (800) 410-4211 or email them at support@passportunlimited.com. Passport's Member Relations team will be able to help troubleshoot any issues that you may be experiencing.

Online Vendor Discounts

Question: How do I get my discount online?

Participating e-commerce vendors are listed throughout the site. When you click on a link to any participating e-commerce vendor, instructions for savings will be presented to you in an overlay over the vendors' website. Some vendors require that you enter a membership code during checkout; others apply the discount automatically. Simply follow the instructions shown for savings!

Question: Can I access online offers from the Passport Mobile app?

Yes: you may use the Passport Mobile app to find and access online offers in the T-Mobile Passport Corporate program. You will be directed to the online vendor's website from the Passport Mobile app to complete any online purchases.

Passport Dining Restaurant Savings 

Question: How do I use the card at Passport Dining restaurants?

Your Passport Membership provides savings at a selection of prestigious restaurants. Before you use your membership, visit our website or mobile app to find a list of participating locations in your area. 

When using your Passport membership at participating restaurants simply include it with your method of payment (plastic cards) or write the provided redemption code and card number on your receipt (digital cards) and your discount will be discreetly deducted from your bill. 

Please tip 18-20% on your total bill, before any deductions are made. In select areas, some restaurants may automatically include an 18% gratuity on your bill. These restaurants are denoted with an icon in the upper-right portion of their listing.

Instructions by Offer Type

  • New offers
    • These are dining offers new to Passport in the last 30 days
  • Upscale
    • These restaurants offer either:
      • A complimentary entrée with the purchase of another entrée (can be used with other Passport offers) A minimum of one adult entrée per person in the party must be ordered. An appetizer is considered an entrée only if an entrée is purchased by the party. Entrées may not be split. If a party of four or more is present with two Passport Cards, the two lowest priced entrées in the party are compliments of the restaurant. This includes when separate checks are issued. or 
      • 20% off the total guest check up to $100. Maximum of ONE card per party.  Excludes Happy Hour unless otherwise specified on their listing. or
      • 20% off the total guest check for 2 to 6 people, Maximum of ONE card per party. Excludes Happy Hour unless otherwise specified on their listing.
  • Casual/Family Friendly
    • These restaurants offer either:
      • A complimentary entrée with the purchase of another entrée (can be used with other Passport offers) A minimum of one adult entrée per person in the party must be ordered. An appetizer is considered an entrée only if an entrée is purchased by the party. Entrées may not be split. If a party of four or more is present with two Passport Cards, the two lowest priced entrées in the party are compliments of the restaurant. This includes when separate checks are issued. or 
      • 20% off the total guest check up to $100. Maximum of ONE card per party.  Excludes Happy Hour unless otherwise specified on their listing. or
      • 20% off the total guest check for 2 to 6 people, maximum of ONE card per party. Excludes Happy Hour unless otherwise specified on their listing.
  • Quick Serve
    • These restaurants offer either:
      • 20% off the total guest check or
      • Complimentary item when another item of equal or lesser value is purchased. Check individual listings for specific restaurant offers.
  • Coffee/Desserts
    • 20% off coffee, tea and dessert menu items. This offer can be used with other Passport offers that the restaurant honors. Check individual listings for specific restaurant offers.
  • Happy Hour
    • These restaurants offer either:
      • 20% off the Happy Hour Menu. Or
      • Complimentary Happy Hour item when another Happy Hour item of equal or lesser value is purchased.
      • This offer can be used with other Passport offers that the restaurant honors. Check individual listings for specific restaurant offers.
  • To Go
    • 20% off the total guest check. Automatic gratuity does not apply but we encourage appropriate tipping.
  • Delivery
    • 20% off the total guest check. Automatic gratuity does not apply but we encourage appropriate tipping. - recommend not including in FAQs until a delivery partner is signed
  • Banquets/Catering
    • 10% off the total guest check

Question: Are there any restrictions on restaurant use?

A restaurant's primary offer is detailed on their listing.

Some restaurants may offer additional special offers beyond the standard offer. These offers are detailed in each restaurant's listing. Some restaurants may automatically include an 18% gratuity on your bill at the end of your meal. If a restaurant includes the 18% gratuity, it will be noted in their listing.

Passport memberships are not accepted on major holidays, or any day a specific restaurant terms a holiday (St. Patrick's Day, Cinco de Mayo, Mother's Day etc.) If you have questions regarding a restaurant’s interpretation of a holiday, please call ahead.